Temporary Clinic Safety Protocols for Appointments: A New Look!
Even though we may look a little different for now, here is what we will be doing at Keystone to make sure that the clinic remains safe for everyone. We will continue to follow local government, CDC and American Acupuncture Society guidelines for the latest clinic safety procedures and proper Covid-19 disinfection as long as needed.
Additional Disinfection Protocols to Keep Everyone Safe:
Even though we may look a little different for now, here is what we will be doing at Keystone to make sure that the clinic remains safe for everyone. We will continue to follow local government, CDC and American Acupuncture Society guidelines for the latest clinic safety procedures and proper Covid-19 disinfection as long as needed.
- When you first arrive, please use the touch-free hand sanitizer station at the check-in counter before entering the treatment space, where shoes are also usually removed. We will greet you at the door for a quick non-contact temperature check, after that, we will head straight back to the treatment room.
- We are now offering limited treatment visits to help ensure that we keep proper social distancing and that all new safety measures can be met. For the time-being we can only provide 60 minute Acupuncture Follow-up visits. By keeping hourly appointments consistent for everyone, this will allow us to see patients on a one-on-one basis only and still have sufficient time to sanitize the treatment rooms in between clients.
- We will be wearing masks, and ask that patients also wear/bring their own mask or face covering when they come to the clinic as per the latest guidelines. If you don't have a mask, we can provide one for you.
- Changing into clinic gowns or shorts prior to treatment will be optional and to we would request instead that you wear/bring loose, comfortable clothing to facilitate treatment.
Additional Disinfection Protocols to Keep Everyone Safe:
- We have added hepa air filters with UV disinfecting lights in each treatment room for added air circulation and cleaning.
- All common area "high-touch" surfaces (counters, doorknobs, bathroom, etc.) will be sanitized after every client.
- All treatment room surfaces (entire treatment table, shelves, doorknobs, etc.) will be fully sanitized and allowed to air out in between clients.
- All linens will be replaced with table paper and disposable pillowcases at this time. In addition, we will no longer use blankets, but will continue using the heat lamps to keep you warm during your treatment if needed. We will also have personal space blankets for individual sale at the front desk and we will happily store them here for you at the clinic for easy access.
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During these times we cannot stress enough that if you have any signs or symptoms of illness or have been in close contact with someone who has been recently sick prior to your appointment, please stay at home or call your primary care provider. WARNING SIGNS / SYMPTOMS OF COVID-19 FEVER ● COUGH ● TIREDNESS ● DIFFICULTY BREATHING NAUSEA ● LOSS OF SENSE OF SMELL |
New Streamlined Office Procedures:
- Patients with scheduled follow-ups will be asked to complete a quick "check-in questionnaire" which will be emailed automatically. Patients can respond either online or email their responses to the clinic up to one hour prior to their appointment.
- New patients will be scheduled a separate initial consultation over the phone prior to their first treatment.
- Pre-pay options now available when booking your appointment online with Square (same as in-office terminal) and PayPal. This will allow for a contact-less check-out for your convenience.
- We have temporarily adjusted our cancellation policy to allow for more understanding in determining if you are healthy enough to attend your appointment.